The Mayor’s Office of Correspondence and Constituent Services helps constituents access services either through government agencies or nonprofit service providers. Whether receiving constituent inquiries via phone, correspondence or e-mail, we are here to cut through the red tape and help connect you with the services or resources you need. Constituent Services Representatives help residents with questions and concerns regarding City services. The Correspondence Team tracks citizen correspondence to the mayor and prepares ceremonial documents like certificates of recognition, proclamations, and greeting letters.