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MTA MobilityLink (Paratransit) Program
MTA MobilityLink
ABOUT
MobilityLink gives rides to people with disabilities who cannot use regular buses or trains.
People We Serve
People with disabilities who cannot get to a bus stop, wait alone, or ride a bus or train by themselves.
Phone
(410) 764-8181 voice(866) 743-3682 voice
Services
- Transit Service
- MTA Call-A-Ride Taxi Service
Website
www.mta.maryland.gov/mobility
Hours
General Information
Mobility is a ride service for people with disabilities who cannot use regular buses or trains on their own. It picks you up at the front door of your home and drops you off at the front door of where you're going.
Mobility is available every day of the year, at the same times as LocalLink buses, Light Rail, and Metro Subway.
To apply, call 410-764-8181 and press Option 6 to ask for a form.
You can also click here to get the form online.
You can go to their website to find more information about Mobility services.
Services
Transit Service
About
MobilityLink is a ride service for people with disabilities who cannot use regular buses or trains by themselves. It picks you up at your home or another location and drops you off at the door of your destination.
If you think you qualify, call the MobilityLink Certification Office at 410-764-8181 and press Option 6. You can also get the application here. If you already use MobilityLink and need to renew, the recertification form is here.
A doctor or healthcare provider must fill out part of the form to explain your health needs. If you need help with the form or have questions, call 410-764-8181. You can also find more information here.
You can book a ride by phone any day of the week during business hours. To make a reservation, call 410-764-8181 or use Maryland Relay at 711.
You can buy ride ticket books online. Or buy the tickets in person at the Transit Store: 6 Saint Paul St., 1st Floor, Baltimore, MD 21202, Monday–Friday, 8:00 AM to 5:00 PM. For questions, call 410-767-3447.
Fees:
The one-way fare is $2.10 for approved riders and their guests. Personal Care Attendants (PCAs) ride free. Riders must pay the exact fare when boarding. No change is given, and round-trip fares are not accepted. Up to two children under age 6 ride free. Children 6 and older pay $2.10. A 20-ride ticket book is available at the MDOT MTA Transit Store.Audience:
People with disabilities who cannot get to a bus stop, wait alone, or ride a bus or train by themselves.Eligibility:
You must have a disability that makes it hard to use the bus or train by yourself.MTA Call-A-Ride Taxi Service
About
MTA Mobility members can get up to 62 low-cost taxi rides each month through the Call-A-Ride program. If you still need to apply for MobilityLink, call the Certification Office at 410-764-8181 and press Option 6 to set up an appointment. You must bring your completed application to your in-person interview. Applications sent by email, fax, or mail will not be accepted.
You can also access the application here.
Once you are approved, you can call one of the taxi companies in the program to schedule your ride. Some taxis have wheelchair access, but these are limited.
You can bring up to 3 people, but everyone must get picked up and dropped off at the same place.
How payment works: A Call-a-Ride customer must pay $3.00 for each trip. The MTA will pay up to $40.00 of the total fare. If your ride costs more than $40.00, you must pay the extra amount. Example: If your ride costs $45.00, you pay the regular $3.00 fee plus $5.00(because the fare is $5.00 over the $40.00 limit). You will pay $8.00 total for the trip.
For more info, call 410-664-2030, visit www.mtacallaride.org, or view the full brochure here.
You can find a list of taxi companies here and view a service area map here.
Phone
(410) 664-2030 voiceFees:
You must pay $3 for each one-way trip. The MTA will cover up to $40 of the total fare. If the fare is more than $40, you must pay the extra amount.Audience:
People who have a disability.Eligibility:
Must be certified by MTA mobility.How to Apply:
First, apply for an MTA Call-a-Ride card (see info above). Then call a listed taxi company and give your card number to show you are a Call-a-Ride customer.
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